We use Bitbucket Issue Tracking for projects that need an issue tracker for Service Providers and CESSDA MO use. Where a product is made up of many components, only one of the repositories will have the issue tracker enabled, to avoid confusion.
The basics are that an issue should be assigned to somebody on creation - its status will be ‘new’ and it should be given a realistic priority (you may only want to use ‘major’ and ‘minor’ to simplify things). The type is typically ‘bug’ for software issues like unexpected behaviour, and ‘task’ for improvements like user interface enhancements.
When the assignee starts work on an issue, the status of the issue should be changed by the assignee to ‘open’. When the assignee considers the issue to be fixed, the status of the issue should be changed by the assignee to ‘resolved’. The reporter/creator should decide if the issue has been fixed satisfactorily, and change the status to ‘closed’ if it has been, or ‘open’ if not. If the issue is reopened, the reporter/creator must write a comment explaining why the assignee’s resolution is unsatisfactory. There are some other issue statuses, but ‘new, open, resolved and closed’ are the most frequently used.
Some issue trackers have additional fields, such as ‘Version’ and ‘Component’. The meaning of these fields should be documented in the readme file associated with the issue tracker’s project. Please select an appropriate value from the list.